Privacy policy

Last updated: January 20, 2026

Keyora operates this online store and website (https://keyora.store) to provide customers with a curated shopping experience, including access to products, services, content, and customer support (collectively, the “Services”).

Keyora uses Shopify to power its online store. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services, or otherwise interact with us.

If there is any conflict between this Privacy Policy and our Terms & Conditions, this Privacy Policy will govern with respect to the collection and use of personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We collect personal information that is necessary to provide and improve our Services, including:

  • Contact Information: Name, billing address, shipping address, phone number, and email address

  • Order & Transaction Data: Products viewed, added to cart, purchased, returned, or exchanged

  • Payment Information: Processed securely via third-party payment gateways (we do not store card details)

  • Account Information: Login details, preferences, and settings (if applicable)

  • Customer Communications: Messages sent to us via email, WhatsApp, or support forms

  • Device & Usage Information: IP address, browser type, device data, and interaction with the website

Sources of Personal Information

We collect information:

  • Directly from you when you place an order or contact us

  • Automatically through cookies and similar technologies

  • From Shopify and service providers supporting payments, shipping, and analytics

How We Use Your Information

We use personal information to:

  • Process and fulfill orders

  • Provide customer support and respond to inquiries

  • Manage shipping, returns, and refunds

  • Improve website performance and user experience

  • Send order-related and service communications

  • Prevent fraud and ensure platform security

  • Comply with legal and regulatory obligations

Sharing of Personal Information

We may share your information:

  • With Shopify, payment processors, logistics partners, and IT service providers

  • When required by law or legal process

  • In connection with business operations such as fraud prevention or dispute resolution

We do not sell customer personal information.

Shopify & Third-Party Services

Our store is hosted on Shopify. Shopify may process personal data to provide and improve its services. You can learn more at:
https://privacy.shopify.com/en

Third-party services linked from our website are governed by their own privacy policies.

Children’s Privacy

Keyora does not knowingly collect personal information from individuals under 18 years of age.

Data Security & Retention

We implement reasonable safeguards to protect your information. However, no method of transmission over the internet is completely secure.

Personal data is retained only as long as necessary to fulfill orders, meet legal requirements, or resolve disputes.

Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent for marketing communications

You may exercise these rights by contacting us using the details below.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last updated” date.

Contact Information

For any questions regarding this Privacy Policy or your personal data, contact us at:

📧 orders@keyora.store
📍 15–16, Shivprerana Industrial Park-3,
Opp. Shivprerana Industrial Estate,
Pirana Road, Ode, Ahmedabad,
Gujarat – 382427, India