Refund policy

Return & Refund Policy

At Keyora, we want you to be satisfied with your purchase. Please read this policy carefully before placing an order.

✅ Eligibility for Returns

Returns or replacements are accepted only for:

  • Defective products

  • Damaged product s received in transit

  • Incorrect items delivered

To be eligible:

  • You must notify Keyora within 48 hours of receiving your order

  • Items must be unused, in original packaging, and include proof of purchase

🔴 Unboxing Video Requirement
An unboxing video is mandatory for any return, replacement, or refund claim related to:

  • Damaged packaging

  • Transit damage

  • Pre-torn or opened boxes

The video must:

  • Be continuous (no cuts or edits)

  • Clearly show the shipping label, outer box condition, and product damage

Claims submitted without a valid unboxing video may be declined.

🚚 Shipping Damage Claims (Important)

For claims involving shipping or transit damage:

  • Customers must record a video clearly showing:

    • The shipping label

    • The damaged outer box

    • The product condition inside

Shipping partners do not accept damage claims without this evidence.
If such proof is not provided, the claim cannot be raised with the courier, which may result in a total loss that cannot be borne by Keyora.

Additionally:

  • Any product damage must be reported to Keyora within 3 days of the delivery date

🚫 Non-Returnable Items

  • Products damaged due to misuse, improper handling, or normal wear and tear

  • Custom or special-order items (if applicable)

  • Items returned without original packaging

  • Claims raised after the eligible time window

🔄 Return Process

To initiate a return or replacement:

Please include:

  • Order number

  • Clear description of the issue

  • Unboxing video (where applicable)

Once approved, our support team will share return instructions.

  • Return shipping costs are borne by the customer unless the item is defective or incorrect.

💰 Refunds

  • All returned items are inspected upon receipt

  • You will be notified of approval or rejection

If approved:

  • Refunds are processed to the original payment method

  • Processing time: 7–10 business days

📦 Exchanges

  • Exchanges are available only for defective or incorrect products

  • Subject to stock availability

  • If a replacement is unavailable, a full refund will be issued

❌ Failed Deliveries & COD Refusals

  • Orders refused at delivery or returned due to incorrect address or unavailable contact are not eligible for refund of shipping or COD fees

  • Repeated COD refusals may lead to COD restrictions or blacklisting for future orders

Courier Delays

  • Keyora is not responsible for delays caused by courier partners, including but not limited to weather conditions, transportation disruptions, high shipment volumes, public holidays, customs inspections, or operational issues.
  • Estimated delivery dates are provided for reference only and are not guaranteed delivery dates.
  • Orders cannot be cancelled, refunded, or replaced solely due to courier delays while they are in transit.

📩 Contact Us

For any questions related to returns or refunds:

📧 orders@keyora.store
📱 +91 74349 99969 (WhatsApp support)